Who we are
The Natural Leader Group Ltd
Company number: 06971214
Registered in England and Wales
Last updated: 26 January 2026
Introduction
This Privacy Notice explains how The Natural Leader Group Ltd (“we”, “our”, “us”) collects, uses, stores and shares personal data.
We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications Regulations (PECR)
For the purposes of UK data protection law, we are the data controller.
We are not required to appoint a Data Protection Officer under UK GDPR. Responsibility for data protection compliance sits with the Directors of The Natural Leader Group Ltd.
Personal Data We Collect
We may collect and process the following categories of personal data:
a) When you engage our services (coaching, leadership development, workshops, programmes or consultancy)
- Name, job title, employer or organisation
- Contact details (email address, telephone number, postal address)
- Billing details and payment information (processed securely via third-party payment providers)
- Information you provide during programme registration, assessments or coaching sessions, which may include special category data that you choose to share
b) When you use our website or digital platforms
- IP address
- Browser type and version
- Device and operating system information
- Pages visited, links clicked and session duration
This information is collected using cookies and analytics tools such as Google Analytics.
c) When you sign up to receive our communications
- Name
- Email address
3. How We Use Your Personal Data and Our Lawful Bases
We only process personal data where we have a lawful basis to do so under Article 6 UK GDPR.
| Purpose | Lawful Basis |
|---|---|
| Delivering coaching, leadership programmes, workshops and consultancy services | Contractual necessity |
| Managing bookings, payments and client relationships | Contractual necessity and legal obligation |
| Responding to enquiries | Legitimate interests |
| Improving our services, website and client experience | Legitimate interests |
| Sending service-related communications | Contractual necessity |
| Sending marketing communications to existing clients where permitted | Legitimate interests and PECR soft opt-in |
| Sending marketing communications to non-clients | Consent |
| Complying with legal, regulatory and tax obligations | Legal obligation |
Special Category Data
Where you voluntarily share special category data (for example during coaching sessions or assessments), we process this data only:
- With your explicit consent under Article 9(2)(a) UK GDPR
You may withdraw this consent at any time.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
4. Marketing Communications
We may send you information about our services, events, insights and resources.
- Where required by law, we will only send marketing communications with your explicit consent.
- Where permitted under PECR, we may rely on the soft opt-in to contact existing clients about similar services, provided you were given the opportunity to opt out at the point of data collection and in every communication.
You can unsubscribe or withdraw consent at any time by using the link in our emails or by contacting us directly.
5. Sharing Your Personal Data
We do not sell your personal data.
We may share personal data with trusted third parties where necessary, including:
- IT and cloud service providers
- Email marketing and CRM platforms
- Video conferencing and digital collaboration tools
- Analytics providers
- Payment processors
- Professional partners such as associate coaches, facilitators, venues or event organisers
All third parties are required to process your data securely and only in accordance with our instructions.
International Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- The International Data Transfer Agreement (IDTA)
- UK-approved Standard Contractual Clauses
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Access to personal data is limited to those who need it for legitimate business purposes.
In the event of a personal data breach, we will notify the Information Commissioner’s Office (ICO) and affected individuals where legally required.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting obligations.
Retention periods include:
- Client service data: 7 years from the end of the client relationship
- Marketing data: until you withdraw consent, unsubscribe, or after 24 months of inactivity
- Website analytics data: automatically deleted after 26 months via Google Analytics settings
We regularly review the personal data we hold and securely delete or anonymise data that is no longer required.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request rectification of inaccurate or incomplete data
- Request erasure of your personal data (where legally permitted)
- Restrict or object to processing of your personal data
- Withdraw consent at any time (where consent is the lawful basis)
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies
Our website uses cookies to distinguish you from other users and to improve your experience.
We use the following categories of cookies:
- Strictly necessary cookies – required for core website functionality
- Performance cookies – to understand how visitors use our website (e.g. Google Analytics)
- Functionality cookies – to remember preferences and improve usability
- Targeting or advertising cookies – where used, to measure campaign effectiveness
Non-essential cookies are only set with your consent via our cookie banner. You can withdraw or manage your consent at any time through the banner or your browser settings.
Further information is available in our Cookie Policy.
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website, and we will clearly indicate the date of the most recent update.
11. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal data, please contact:
The Natural Leader Group Ltd
Email: hello@thenaturalleader.com
Registered Office: DJH, 24 Castle Street, Chester, CH1 2DS
Please mark any correspondence “Data Protection” where appropriate.