An experiential, learning programme for all levels of leaders in professional services. Designed specifically to transform already skilled leaders into strategic relationships leaders.
About this programme
The client relationship leader is a high impact, experiential programme that transforms professionals from technical leaders into indispensable client partners.
The programme recognises the unique pressures and responsibilities of client demands in professional services and builds the human skills required to lead enduring, trust-rich, healthy relationships in an increasingly complex and high stakes environment.
Who is it for?
All levels of professionals who are client facing. Designed for those who want to supercharge their relationship skills. Participants will be equipped with mindset, physical presence, intelligence use of emotion and exceptional communication skills to lead meaningful conversations and create enduring client value through healthy and strong relationships.
Experiential Learning
- Duration: 1 day, 2 days or 3 days – to suit the depth of learning you seek (9.00am-5.00pm)
- Delivery: in-person (preferred) or virtual
- Group size: 8 (max of 12)
- Style: High engagement, dynamic, experiential. Immediate and personalised coaching and guidance. Personalised learning. Coaching infused. Scenario based.
Outcomes and impact
Amid the personalised coaching, experiential learning, the modelling, demonstrations, the colleague support and peer observation and the coaching the skills practice.. we won’t go on.. there are six, key outcomes for those that join this programme.
- A shift in mindset from service provider to relationship leader.
- A developed habit to listen beyond the brief to uncover unstated needs and shape strategic value.
- Lead high value, transformational rather than transactional conversations.
- Cultivate trust, credibility and emotional resonance.
- Apply influence, insight and foresight to become a trusted advisor, while being your natural self.
- Diagnose and strengthen relationship quality and health through a personal action plan.
- Optimise and practice exceptional human connection, communication and relationships skills.
Agenda
Each programme is tailor made to the specific and unique challenges of your organisation, team and leaders.
| Session 1 | Introduction and relationship diagnostic |
| Session 2 | From technical expert to client leader |
| Session 3 | Trust, professional credibility and influence |
| Session 4 | Leading conversations that matter |
| Session 5 | Creating value beyond the brief |
| Session 6 | Personal impact and physical presence |
| Session 7 | Integration and personal action |
Why the natural leader?
“What’s the Journey of a leader 2025?
Put simply, it’s about unlearning how to lead from ‘thinking’ in professional services and relearn how to lead from ‘being’ exceptionally human with clients. The natural leader results in performance leadership; the ability to be optimal in mindset, healthy in intelligent emotion and enduring in use of body, breath and voice. From here leaders are congruent, consistent, effortlessly authentic and outstanding in human connection and communication. Only then does is the client value enabled.
Rachel Griffiths,
Founder, The Natural Leader
Meet your natural leader team
Rachel Griffiths
With 25 years in client relationships, communications, leadership and consultancy, Rachel has spent her career building client relationships. As an executive coach and founder of the natural leader, she previously worked as Deputy Chief Executive in the insurance sector, Her work is with organisation and relationship systems, leadership intelligence and human excellence. Beyond professional services her clients have included the Guardian, Unilever, Oxfam, Costa, The NHS, Lloyds, Cooperative,
Conrad Hornby
A professionally trained actor and performance expert, Conrad previously worked in international banking in the City of London. With an MSc in Applied Positive Psychology and Coaching Psychology, he now unlocks relationship potential, enabling senior leaders across the banking, insurance and government sectors to connect at a deeply human level by holding their space, communicating to engage, capitvate audiences and listen with deep impact.
Leading In Professional Services
We know your world.
We have been consultants, developing client relationships across professional services for 25 years. You will benefit from our unique combination of expertise.
Executive coaching, performance training, communications skills and strategy personal reputation, purpose, leadership development, organisational and relationship systems coaching. Those we work with access this blend of experience to enable them to build healthy and strong relationship integrity and know how to maintain authenticity through even the most courageous of conversations.
Performance Leadership
Our approach to leadership, naturally resources individuals to establish meaningful connection with clients and to become proficient in relationship skills, from building rapport to hosting meaningful conversations.
Our blend of experience affords performance leadership, enabling those who leader naturally to bring strong and healthy relationships.We work with a unique combination of leadership intelligence (mind) human intelligence (emotion) and performance intelligence(use of body, breath and voice). Rooted in the ability to consistently lead from your natural best, this is leadership performance through exceptional human connection and communication.
Optimal, healthy, enduring relationships
Performance leadership results in optimal, healthy enduring leadership. Congruent at all time in thinking, feeling and doing, others experience natural leaders as authentic. They develop the mindset of intellectual calm, clarity and abundance. The ability to be emotionally open, using emotion in self and others positively and proactively to support connection and relationship. They are practiced at adapting and changing their communication style and physical presence to connect deeply with clients, whether in a one-to-one, addressing a board or speaking to 1,000 individuals.
You’re among natural leaders. Benefit from our experience.
We are proud to have worked with some of the most progressive leaders, brands and organisations. Here are just some of them.
Pricing – flexibility affords optimum learning
Our programmes are tailored to each client, with pricing that varies according to format, group size and participant needs.
It means that our clients receive a tailored design to optimise the balance between ‘breadth and depth’ of learning.
This flexibility ensures every programme is tailored for maximum value and enduring impact.
Optional value add
- To extend the impact of the programme we offer:
- Additional participants. 12 maximum
- Pre-programme relationship health, mapping and skills survey
- Follow-up 1:1 coaching or team coaching sessions
- Half day refresher workshop (60-90 days post programme)
Next steps
- A conversation to understand your specific needs and relationship challenges
- We customise scenarios to reflect your clients and practice areas.
- Partner with you to confirm format, dates and logistics
Let’s talk
We’re here to hear you. Book a conversation at a time to suit you with the button above.
Call us on +44 (0)161 660 7466
Email us hello@thenaturalleader.com